[Remote] Remote Customer Service Team Leader
Note: The job is a remote job and is open to candidates in USA. Talentoma is a company focused on delivering exceptional customer experiences, and they are seeking a Remote Customer Service Team Leader to supervise customer service representatives. This role involves monitoring performance, providing coaching, and assisting with training and onboarding initiatives.ResponsibilitiesLead and support a team of remote customer service representativesMonitor service quality and productivity metricsProvide coaching, feedback, and performance guidanceAssist with training and onboarding initiativesResolve escalated customer concernsSupport continuous improvement and team development effortsSkillsStrong coaching and team management skillsExcellent communication and problem-solving abilitiesExperience working with customer service performance metricsProfessional remote work environmentCustomer service leadership or supervisory experience preferredBenefitsFully remote leadership opportunityPaid management trainingPerformance incentivesCareer advancement pathwaysCompany OverviewAt Talentoma, we're redefining the recruitment experience by seamlessly connecting top-tier talent with leading companies. It was founded in 2024, and is headquartered in Los Angeles, California, US, with a workforce of 11-50 employees. Its website is https://talentoma.com/.