[Remote] Remote Customer Service Specialist (Finance & Insurance)

Note: The job is a remote job and is open to candidates in USA. Turing is a leading research accelerator for frontier AI labs, and they are seeking a Remote Customer Service Specialist with experience in finance and insurance. This role involves evaluating and improving AI applications in customer service, focusing on enhancing customer experience and communication quality.ResponsibilitiesDesign and solve real-world customer interaction and service scenarios to test AI reasoningWrite clear, structured solutions and dialogues covering claims assistance, policy inquiries, financial product guidance, and client communicationEvaluate AI responses for accuracy, professionalism, empathy, and compliance with financial and insurance standardsSkills4+ years of experience as a Customer Service Representative, Account Specialist, or Client Support professional in the finance or insurance sectorExcellent English communication and reasoning skillsAbility to simplify and explain complex financial or insurance concepts in a clear and professional mannerBachelor's or Master's degree in Finance, Business Administration, Economics, or a related field preferredBenefitsStrong compensation (exact amount varies by project).Work in a fully remote environment.Engagement type: Contractor assignment/freelancer, potentially full-time.Duration of projects: approximately 1 month (with possibility for extension).Company OverviewTuring advances frontier AI and builds real-world systems for Fortune 500 companies, governments, and the world’s leading AI labs. It was founded in 2018, and is headquartered in Palo Alto, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.turing.com.Company H1B SponsorshipTuring has a track record of offering H1B sponsorships, with 1 in 2026, 16 in 2025, 8 in 2024, 7 in 2023, 16 in 2022, 6 in 2021. Please note that this does not guarantee sponsorship for this specific role.