[Remote] Remote Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. Harper is a fast-growing insurance brokerage serving thousands of customers nationwide, seeking a high-performing Customer Intake Representative. The role involves continuous customer interaction, capturing detailed business information, and maintaining professionalism in a fast-paced environment.ResponsibilitiesHandle continuous customer calls and inquiries without downtimeGather detailed business information from customers while maintaining perfect accuracyMaintain an upbeat, professional demeanor through hours of back-to-back customer interactionsEnter customer data rapidly and with 100% precision while simultaneously engaging with customersProcess a high volume of information quickly without sacrificing qualityFollow strict protocols for information gathering and documentationManage customer expectations professionally while working under significant time pressureAdapt to shifting priorities without missing a beatSkillsCall center experience ideal, with prior success in fast-paced environmentsExceptional typing speed and accuracy while actively listening and speakingOutstanding attention to detail, even when working at maximum capacityExcellent verbal communication skills that remain consistent through long periods of customer interactionAbility to stay organized and follow through despite a relentless paceSuperior listening skills to capture critical business information correctly the first timeProfessional phone manner that projects confidence and competence hour after hourDemonstrated stamina for continuous customer interaction without quality degradationProficiency with Adobe and Microsoft Office SuiteBenefitsDental insuranceHealth insuranceVision insuranceCompany OverviewHarper is a commercial E&S insurance brokerage. It was founded in 2024, and is headquartered in San Francisco, California, USA, with a workforce of 2-10 employees. Its website is https://www.harperinsure.com/.



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