[Remote] Remote Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. Harper is a fast-growing insurance brokerage serving thousands of customers nationwide, seeking a high-performing Customer Intake Representative. The role involves continuous customer interaction, capturing detailed business information, and maintaining professionalism in a fast-paced environment. Responsibilities Handle continuous customer calls and inquiries without downtime Gather detailed business information from customers while maintaining perfect accuracy Maintain an upbeat, professional demeanor through hours of back-to-back customer interactions Enter customer data rapidly and with 100% precision while simultaneously engaging with customers Process a high volume of information quickly without sacrificing quality Follow strict protocols for information gathering and documentation Manage customer expectations professionally while working under significant time pressure Adapt to shifting priorities without missing a beat Skills Call center experience ideal, with prior success in fast-paced environments Exceptional typing speed and accuracy while actively listening and speaking Outstanding attention to detail, even when working at maximum capacity Excellent verbal communication skills that remain consistent through long periods of customer interaction Ability to stay organized and follow through despite a relentless pace Superior listening skills to capture critical business information correctly the first time Professional phone manner that projects confidence and competence hour after hour Demonstrated stamina for continuous customer interaction without quality degradation Proficiency with Adobe and Microsoft Office Suite Benefits Dental insurance Health insurance Vision insurance Company Overview Harper is a commercial E&S insurance brokerage. It was founded in 2024, and is headquartered in San Francisco, California, USA, with a workforce of 2-10 employees. Its website is