[Remote] Remote Customer Service Representatives

Note: The job is a remote job and is open to candidates in USA. Russell Tobin is seeking Remote Customer Service Representatives to support a healthcare client in scheduling medical appointments from July 2026 through February 2027. The role involves providing telephone-based customer service, managing appointments, and utilizing internal systems for patient scheduling.ResponsibilitiesProvide telephone-based customer service in a high-volume call environmentSchedule and manage medical appointments for patientsUtilize workflow tools and accurately enter required dataAdhere to assigned schedules and attendance expectationsCollaborate effectively with team members and supervisorsUse EPIC and other internal systems to support patient scheduling and customer inquiriesSkillsMinimum 2 years of customer service experience, preferably in a high-volume call center environmentBilingual Spanish candidates requiredExcellent communication, customer service, and problem-solving skillsComfortable working a flexible schedule, including weekends, within operating hoursPrior medical scheduling experience preferredPrevious remote work experience highly desiredBenefitsComprehensive healthcare coverage (medical, dental, and vision plans)Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)401(k)-retirement savingsLife & disability insuranceAn employee assistance programLegal supportAuto, home insurancePet insuranceEmployee discounts with preferred vendorsCompany OverviewRussell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services. It was founded in 2010, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://russelltobin.com.