[Remote] Remote Customer Service Representative/Dispatcher
Note: The job is a remote job and is open to candidates in USA. Service Specialties Inc. is a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. They are seeking a Customer Service Representative/Dispatcher to handle inbound calls for scheduling service and maintenance, maintain the customer database, and support the dispatch team.ResponsibilitiesHandling inbound phone calls for scheduling service and maintenance for our Residential DepartmentMaintaining our customer databaseMaking daily outbound phone callsRouting technician based on locationMaintaining a positive team atmosphere with all members of the dispatch teamSkillsPrevious call center experience - 1 yearMust be able to type ~70 wpmAbility to handle high call volumeAbility to work independently as well as within the dispatch teamBe familiar with main cities and locations in Northern VirginiaMust be able to accurately document information into our customer data base (Service Titan)High Speed internetQuiet Workspace with minimal background noiseBenefitsMedical, Dental, Vision, STD, LTD & Life Insurance401k retirement with match7 Paid Holiday’s per yearPaid Vacation & Personal DaysContinued education with periodic classesCompany OverviewService Specialties was established in 1979 to provide Consumers with a high quality, honest, and trustworthy choice for all of there HVAC and Plubing needs. It was founded in 1979, and is headquartered in Chantilly, Virginia, USA, with a workforce of 11-50 employees. Its website is https://www.ssihvac.com/.