[Remote] Remote Customer Service Representative - RAS

Note: The job is a remote job and is open to candidates in USA. Responsive Answering Service provides contact center and answering services to businesses across the United States. They are seeking a dedicated and customer-focused Customer Service Representative to handle high volumes of customer calls and maintain customer relationships through active listening and problem-solving skills.ResponsibilitiesManage high call volumes from inbound phone trafficFollow company policies and procedures to handle calls efficiently and professionallyAchieve member engagement targets by adhering to departmental guidelinesRespond to customer complaints and resolve issues following company standardsMultitask across several applications in a fast-paced environmentDemonstrate excellent verbal and written communication skillsSkillsExcellent verbal communication - At least 85% English level is required (B2, C1, C2)High school diploma or equivalentComputer literacy and experience with CRM systemsWindows computer and headset (Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandable up to 16GB, OS: Windows 10 - 11, Storage: 250/500GB (Preferably SSD) Able to connect to ethernetEnergy and Internet stability (At least 50Mbps internet speed)Ability to work a fixed full-time schedule with reliabilityPolice recordA copy of the IDCustomer Representative experience preferred but not requiredBenefitsPaid training program.Opportunity for professional growth within a dynamic company.100% remotePayment through Payoneer once a month.Company OverviewThe premium computer, on-site or online, repair and tech support company. It was founded in 2002, and is headquartered in Miami, Florida, USA, with a workforce of 201-500 employees. Its website is http://www.geeksonsite.com.