[Remote] Remote Customer Service Representative - Must Reside in NY (Starting 4/27/2026)

Note: The job is a remote job and is open to candidates in USA. Transworld Systems Inc. is seeking a Remote Customer Service Representative to join their team. The role involves assisting customers with billing inquiries and ensuring accurate documentation of account information while adhering to regulations.ResponsibilitiesAssist customers with billing inquiries/concernsEnsure all account information is accurately documented and inputted into client systemProvide detailed explanations of account status and inquiries to customersAdhering to State and Federal regulations pertaining to your job dutiesAssist customers with delinquent accounts according to various state guidelinesUtilize exceptional communication skills to fulfill both client and customer goalsMaintain an average Inbound Handle TimeAchieve Quality Assurance goalsAdhere to Production measures (time spent on calls, schedule adherence, etc)SkillsMust reside in New York stateDetail oriented and ability to organize and prioritize work and meet strict deadlinesAbility to effectively communicate with outside partiesEffective call handling skills and high levels of professionalismStrong focus on exemplary shift attendanceProficient with Microsoft applicationsAbility to learn software applicationsHigh School graduate/equivalentBroadband internet connection (No DSL, or Dial Up)Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)Speed Test Results: 40 mbps download, 20 mbps uploadCameras are required to be on during training from start to end of each shift (not including breaks and lunches)BenefitsPaid trainingComprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!Company OverviewTransworld Group of Companies was established in 1977 by its Founder Chairman Mr. R. Sivaswamy, as a shipping company Mumbai. It was founded in 1977, and is headquartered in Mumbai, Maharashtra, IND, with a workforce of 1001-5000 employees. Its website is https://www.transworld.com/.



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