[Remote] Remote Customer Service Representative I- RMTA

Note: The job is a remote job and is open to candidates in USA. Conduent is a rapidly growing organization that delivers mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Remote Customer Service Representative I who will support clients' customers as a first point of contact, responsible for answering calls, providing product information, and resolving customer inquiries.ResponsibilitiesRespond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systemsIdentify customer needs to ensure the customer is provided complete and accurate informationProcess required transactions via mainframe or web-based applicationsSubmit research requests in a concise yet accurate mannerMaintain a thorough knowledge of the company and client programs, policies, and technologyCommunicate effectively in a warm and empathetic mannerAdhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individualsProvide support to other positions/operations in cases during heavy workloads or absencesSkillsMust reside in Florida to be consideredMust be at least 18 years of age or olderMust have a High School Diploma, or equivalentMust be able to submit to a background check and drug testMust be able to work shift Monday-Friday from 10am – 7pmCustomer Service ExperienceThe ability to convey complex information in clear and concise terms to ensure customer understandingStrong work ethicEffective and accurate written and verbal communication skillsEffective problem-solving skillsCan navigate multiple applications and research solutions with easeLove helping people and guiding them to the best solution for their issueAre excited by innovative technologyProvide calm conflict resolution and problem solving for frustrated customersCan work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customersCan commit to 100% attendance for three to five weeks of paid trainingBenefitsRemote - Work From HomeFull-time Employment with Benefits day one including paid Holidays.Paid Training- Training ONSITE for 1 week then 100% remote.Bonus or incentiveHealth insurance coverageVoluntary dental and vision programsLife and disability insuranceA retirement savings planPaid holidaysPaid time off (PTO) or vacation and/or sick timeCompany OverviewConduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is https://www.conduent.com/.