[Remote] Remote Customer Service Representative (Call Center) | Work From Home | Kansas Residents Only

Note: The job is a remote job and is open to candidates in USA. Berlin-Wheeler, Inc. is seeking a Remote Customer Service Representative to assist members with scheduling transportation to medical appointments. The role involves answering inbound calls, managing transportation requests, and ensuring a positive customer experience while working from home.ResponsibilitiesAnswer inbound customer service calls professionally and courteouslySchedule, update, and confirm transportation requests for medical appointmentsAssist members with ride changes, cancellations, and general questionsVerify trip information and eligibility using company systemsCommunicate with transportation providers and healthcare facilities as neededAccurately document customer interactions and trip detailsResolve concerns while maintaining a positive customer experienceFollow company policies and quality standardsMeet performance expectations for attendance, accuracy, and customer serviceSkillsMust currently reside in KansasHigh school diploma or GEDAbility to work remotely from a secure and distraction-free home officeStrong verbal communication and active listening skillsBasic computer skills and ability to navigate multiple applications simultaneouslyReliable internet connectionProfessional and dependable work habitsCustomer service experienceCall center experienceHealthcare, transportation, scheduling, or member services experienceExperience handling a high volume of inbound callsBenefits100% Remote Work from HomePaid TrainingSupportive Team EnvironmentPurpose-Driven Work That Helps OthersOpportunities for Growth and AdvancementConsistent Full-Time ScheduleNationwide Impact While Working LocallyHealth Benefit Options After 30 Days of Full-Time Employment; major medical, minimal essential coverage, dental, vision, and moreCompany OverviewOur company, Berlin-Wheeler, Inc., was established in 1951 to provide collection services primarily for medical, dental, and hospital clients. It was founded in 1951, and is headquartered in Topeka, Kansas, USA, with a workforce of 201-500 employees. Its website is https://www.berlinwheeler.com.