[Remote] Remote Customer Service Representative - Bilingual

Note: The job is a remote job and is open to candidates in USA. Precision Pipeline Solutions is one of the nation’s fastest-growing private companies in the natural gas and electric utility contracting industry. They are seeking a Remote Customer Service Representative who will manage customer inquiries and ensure customer satisfaction. The role involves handling inbound and outbound calls, identifying customer needs, and building relationships with customers.ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsSkillsApplicants must reside in NY, CT or PAPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyMicrosoft Office experience requiredYour internet connection speed greater than or equal to a download rate of 200 Mbps and an upload rate of 50 MbpsYou can connect to your internet provider's service with a hard-wired connection?You able to provide a professional setting while working that is free from noise or distraction?High school or equivalent (Required)Customer service: 3 years (Required)Call center: 3 years (Required)Data entry: 1 year (Required)Administrative: 1 year (Required)English (Required)Benefits100% Paid trainingWork From HomeMedical, Dental & Vision Insurance401k with company match9 Paid HolidaysPaid time offSick Time$750 Referral Bonus ProgramVoluntary Short/Long Term DisabilityVoluntary Life InsuranceEmployee assistance programHealth savings accountTuition reimbursementCompany OverviewIt is a natural gas and electric utility contractor based in New Windsor, New York. It was founded in 2002, and is headquartered in New Windsor, New York, USA, with a workforce of 501-1000 employees. Its website is http://www.precisionpipelinesolutions.com/.