[Remote] Remote Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Vimo is a company focused on simplifying health insurance enrollment, and they are seeking Remote Customer Service Representatives to join their team. The role involves delivering exceptional customer service, managing customer accounts, and providing technical support while working remotely. Responsibilities Inbound/Outbound Calls Deliver the highest level of customer service experience consistently Manage customer accounts and provide technical support Application Data Entry Online chat inquiries as assigned Interpret and follow defined procedures and policies Creative problem-solving skills Flexibility and adaptability to changing projects and updates Time and task management (multitasking and task prioritization) Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams Adhere to regulated guidelines for communications via all channels Skills 18 years of age or older Complete Background check and drug test within 3 days Dedicated, private, and secure workspace Personal device with functioning camera required for the Training Period Committed to full attendance for paid 3-week Training period Minimum Internet Speed of 35 mb/s with ethernet Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required NOT compatible with mobile internet service providers and/or satellites NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (For example, T-Mobile is not compatible with our internal systems) Inbound/Outbound Calls Deliver the highest level of customer service experience consistently Manage customer accounts and provide technical support Application Data Entry Online chat inquiries as assigned Interpret and follow defined procedures and policies Creative problem-solving skills Flexibility and adaptability to changing projects and updates Time and task management (multitasking and task prioritization) Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams Adhere to regulated guidelines for communications via all channels Moderate to Advanced computer skills High level of comfort learning new technology High level of professionalism Excellent verbal and written communication skills Comfortable working from home Self-motivated and success-driven Previous experience in customer support or technical support role Previous experience with Group and/or Individual health insurance, or the Affordable Care Act Previous experience in a Call Center Familiarity with CRM systems and practices Spanish Bilingual, a plus Benefits Paid Training Performance and attendance-based incentives, in addition to the base pay The convenience of working from home Collaborative and supportive team environment 401K Match Individual Coverage HRA (ICHRA) Paid time off (PTO) Company Overview Vimo® started as the “Expedia” of health insurance, and now we’re transforming government IT infrastructures with our proven SaaS and AI technology. It was founded in 2005, and is headquartered in Mountain View, California, US, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Vimo has a track record of offering H1B sponsorships, with 14 in 2025, 17 in 2024, 9 in 2023, 14 in 2022, 14 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.