[Remote] Remote-Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. International SOS is a company that delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. They are seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.ResponsibilitiesManage inbound customer requests through phone, email, and chatProvide accurate and timely support for customer inquiries and service requestsAssist customers with travel-related or lifestyle loyalty program needsDocument interactions and manage cases using company systemsMaintain quality standards while meeting service and performance metricsSkillsA passion for helping customers and solving problemsStrong communication and interpersonal skillsThe ability to multitask across multiple systems and requestsAttention to detail and strong time managementComfort working in a fast-paced, performance-driven environmentMinimum 2 years of interactive customer service experienceMust be located in the USAAbility to work a flexible schedule including evenings, weekends, and holidaysHave a private work-from-home environment with reliable hardwired internetAbility to pass required background screening, including a drug screenHigh school diploma or equivalent is requiredCall center or high-volume service experienceHospitality, travel, or loyalty program experiencePersonal global travel experienceExperience with GDS (Amadeus, Sabre, Galileo etc.)Fluent (verbal and written) in EnglishProfessional-level proficiency in SpanishProfessional-level proficiency in FrenchProfessional-level proficiency in MandarinProfessional-level proficiency in CantoneseProfessional-level proficiency in PortugueseBenefitsCompetitive hourly rate + performance-based incentivesFull-time (40 hours/week), Fixed SchedulesPaid training401(k) Retirement PlanMedical, Dental & Vision benefitsPaid time offRemote Work from home opportunityNo sales requiredCompany OverviewInternational SOS is the world’s leading medical and travel security services company. It was founded in 1981, and is headquartered in Singapore, Central Region, SGP, with a workforce of 10001+ employees. Its website is http://www.internationalsos.com.