[Remote] Remote Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Copart, Inc. is a technology leader and the premier online vehicle auction platform globally. They are seeking a Customer Service Representative to provide exceptional service to internal and external customers, facilitating a unique customer experience and assisting in the release of vehicles.ResponsibilitiesUnderstanding client needs and offering solutions and supportPosition may expand to include Chat and Email Customer SupportAnswer and place call in a professional mannerMeasured on call quality – (Knowledge, level of professionalism, time to place follow-up calls)Focus on a call resolution & use company resources to gather information and offer solutions to meet customer needsOther duties as assignedSkillsOne year of office support experience in a customer service role preferredHigh School diplomaExcellent customer service skills and attitudeExcellent written and verbal skillsProficient with office equipmentAttention to detailProblem-solvingComputer proficiency - MS SuiteTyping speed 45WPMProfessional appearanceAbility to multi-task in a fast-paced environmentBilingual skills a plusOccasional overtime as neededBenefitsMedical/Dental/Vision401k plus a company matchESPP - Employee Stock Purchase PlanEAP - Employee Assistance Program (no cost to you)Vacation & Sick payPaid Company HolidaysLife and AD&D InsuranceDiscountsCompany OverviewCopart is a Vehicle auctioning company traded on NASDAQ with ticket CPRT. It owns it's own yards and maintenance personel. It was founded in 1982, and is headquartered in Fairfield, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.copart.com.