[Remote] Remote Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Conduent delivers mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Remote Customer Service Representative to manage inbound calls, assist customers with inquiries, and ensure compliance with regulations while providing exceptional service. Responsibilities Efficiently manage a high volume of inbound calls in a fast-paced environment Listen actively to understand customer needs and offer clear, accurate information Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies Assist cardholders with inquiries regarding transactions and account statuses Process transactions efficiently via web-based applications and handle research requests with precision Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations Maintain in-depth knowledge of company and client programs, policies, and technology Support team operations during peak times or absences to help maintain seamless service Skills Must be at least 18 years old and possess a High School Diploma or equivalent Must have 6 months of Customer Service, Call Center or Dispatch experience Complete a background check, credit check, and security fingerprinting Compliance with camera requirements for meetings and training Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection Equipment: The company will provide all necessary computer equipment Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download Working knowledge of computers and Windows applications 1+ years of previous call center experience Benefits Health insurance coverage Voluntary dental and vision programs Life and disability insurance A retirement savings plan Paid holidays Paid time off (PTO) or vacation and/or sick time Company Overview Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is