[Remote] Remote Customer Service Rep - Starting Monday, April 20, 2026

Note: The job is a remote job and is open to candidates in USA. Transworld Systems Inc. is seeking a Remote Customer Service Representative to join their team. The role involves communicating with consumers via phone, providing resolutions to inquiries, and ensuring customer satisfaction while maintaining compliance with applicable laws and company policies.ResponsibilitiesCommunicate via inbound telephone calls with consumersProvide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systemsFollow up in a timely manner to ensure customer satisfactionUnderstand all programs, systems, and procedures necessary to perform job effectivelyMaintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to managementKnowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during trainingKnowledge, understanding, and compliance with company policies and proceduresProvide feedback to management concerning possible problems or areas of improvementPerform other duties as assigned by managementSkillsHigh School Diploma requiredAbility to maintain the highest level of confidentialityProficient personal computer skills, including Microsoft OfficeExcellent interpersonal, written, and oral communication skillsAbility to work in a team fostered environmentAbility to work in a multi-tasked environmentAbility to prioritize and organize workAbility to adapt to a flexible scheduleBroadband internet connection (No DSL, or Dial Up)Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)Speed Test Results: 25 mbps download, 20 mbps uploadCameras are required to be on during training from start to end of each shift (not including breaks and lunches)Bachelor's Degree or if undergraduate, with relevant work experience preferredPrevious customer service and/or call center experience preferredBenefitsPaid trainingGenerous bonus opportunityComprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!Company OverviewTransworld Group of Companies was established in 1977 by its Founder Chairman Mr. R. Sivaswamy, as a shipping company Mumbai. It was founded in 1977, and is headquartered in Mumbai, Maharashtra, IND, with a workforce of 1001-5000 employees. Its website is https://www.transworld.com/.



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