[Remote] Remote Customer Service Rep BYOD - Starting Tuesday, February 17, 2026

Note: The job is a remote job and is open to candidates in USA. Transworld Systems Inc. is seeking a Customer Service Representative to join their thriving team. The role involves assisting customers with their accounts, ensuring accurate documentation, and providing detailed explanations of account statuses while adhering to regulations. Responsibilities Assist customers with their accounts Ensure all account information is accurately documented in client's system Provide detailed explanations of account status and inquiries to customers Assist customers with delinquent accounts based on various state guidelines Adhere to State and Federal regulations pertaining to your job duties Maintain an average Inbound Handle Time Achieve Quality Assurance goals Adhere to Production measures (time spent on calls, schedule adherence, etc) Skills Maintain own personal at home working equipment that meets the system requirements NOT a Mac NOT a Chromebook NOT a tablet or phone or iPad Connected to the ethernet as WiFi needs to be disabled Operating system: Windows 11 Processor: i5 (or higher) or AMD Ryzen5 (or higher) RAM: Minimum of 8 GB Hard Drive available space: Minimum of 10 GB Upload speeds: minimum 20 mbps Download speeds: minimum 25 mbps Anti-virus software loaded to the machine All Window's updates will need to be completed 2 (Dual) working monitors Prior call center experience is REQUIRED Excellent written and verbal communication skills are needed Experience navigating multiple systems/screens while speaking with customers Active listening to understand the customers' needs Great problem-solving skills Must be proficient with Microsoft applications USB Wired Keyboard USB Wired Mouse USB Wired Webcam Wired Headset Benefits Paid training Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Company Overview Transworld Group of Companies was established in 1977 by its Founder Chairman Mr. R. Sivaswamy, as a shipping company Mumbai. It was founded in 1977, and is headquartered in Mumbai, Maharashtra, IND, with a workforce of 1001-5000 employees. Its website is