[Remote] Remote Customer Service Rep

Note: The job is a remote job and is open to candidates in USA. Globe Life American Income Division: Serur Organization is seeking a Remote Customer Service Representative to join their team. This role involves being the first line of communication for customers, resolving complaints, and generating new sales while meeting performance goals.ResponsibilitiesInteract with customers by answering phone calls promptly, and meeting with customers in person as neededResolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their businessPerform basic billing duties, including completing customer transactions, issuing refunds as needed, researching past billing discrepancies and taking care of product exchangesGenerate new salesProvide customers with status reports on applicationsUpdate customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrollmentMeet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response timesAnalyze and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performanceParticipate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolvedSkillsHigh school diploma or equivalentAbility to comfortably sit for long periods of timeAttention to detailsStrong interpersonal skillsCompany OverviewWe work hand in hand with working class families in New York, Massachusetts, Rhode Island, and New Hampshire providing the two most valuable things a family needs for their futures - protection and peace of mind. It was founded in 2016, and is headquartered in Wilmington, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://www.seruragencies.com.