[Remote] Remote Customer Service Call Center Agent

Note: The job is a remote job and is open to candidates in USA. West Valley Medical Center is part of HCA Healthcare, a leading provider of healthcare services. They are seeking a Remote Customer Service Call Center Agent to handle account inquiries from patients and guarantors, ensuring timely resolution of inquiries and payment on outstanding account balances.ResponsibilitiesCommunicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and proceduresReview patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balancesDocument patient inquiry and actions taken into the appropriate systemsUpdate or add insurance information and/or patient demographic information and request rebillWork with patients and guarantors to secure payment on outstanding account balances using secured payment methodsEscalate patient complaints to the appropriate individual/department based on the nature of the issueCreate a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitudeFollow all Parallon Customer Service Organization (CSO) guidelines and policiesMeet and maintain established departmental performance metrics for production and qualityAdhere to all compliance guidelinesMaintain working knowledge of workflow, systems, and tools used in the departmentSkillsMinimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager roleAbility to work a minimum of 90% of your day on the phone uninterruptedPrevious call center experience preferably in a healthcare environmentBenefitsComprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine servicesWellbeing support, including free counseling and referral servicesTime away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absenceSavings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counselingEducation support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of NursingAdditional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discountsCompany OverviewWest Valley Medical Center is a hospital facility that provides healthcare services. It was founded in 1920, and is headquartered in Caldwell, Idaho, USA, with a workforce of 501-1000 employees. Its website is https://westvalleymedctr.com/.



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