[Remote] Remote Customer Service Agent - Bilingual

Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is hiring Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. This role involves being the first point of contact for customers, providing support, answering questions, and helping resolve service-related needs.ResponsibilitiesAnswering inbound calls and delivering a professional, customer-focused experienceAssisting with basic technical troubleshooting and submitting support tickets when neededScheduling appointments at designated service locationsAccurately documenting all interactions, including questions, concerns, and outcomesFollowing up with customers to ensure issues are resolvedManaging multiple tasks while maintaining attention to detail and consistencySkillsHigh school diploma or GED required; additional education is a plusCustomer service experience, especially in call-driven or high-volume environmentsStrong communication skills with the ability to build rapport quicklyComfort with basic technical troubleshooting and system navigationAbility to work independently while staying aligned with team expectationsWillingness to complete an extensive credentialing and background check processReliable high-speed internetA quiet, distraction-free workspaceConfidence navigating computer systems and multitaskingBilingual (English/Spanish) skillsCompany OverviewDisabled Veteran Solutions is a business process outsourcing company. It was founded in 2015, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.disabledveteransolutions.com.