[Remote] Remote Customer Service Agent - Bilingual

Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is hiring Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. This role involves being the first point of contact for customers, providing support, answering questions, and helping resolve service-related needs. Responsibilities Answering inbound calls and delivering a professional, customer-focused experience Assisting with basic technical troubleshooting and submitting support tickets when needed Scheduling appointments at designated service locations Accurately documenting all interactions, including questions, concerns, and outcomes Following up with customers to ensure issues are resolved Managing multiple tasks while maintaining attention to detail and consistency Skills High school diploma or GED required; additional education is a plus Customer service experience, especially in call-driven or high-volume environments Strong communication skills with the ability to build rapport quickly Comfort with basic technical troubleshooting and system navigation Ability to work independently while staying aligned with team expectations Willingness to complete an extensive credentialing and background check process Reliable high-speed internet A quiet, distraction-free workspace Confidence navigating computer systems and multitasking Bilingual (English/Spanish) skills Company Overview Disabled Veteran Solutions is a business process outsourcing company. It was founded in 2015, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is