[Remote] Remote Customer Service Agent

Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is searching for enthusiastic Inbound Customer Service Agents to support their government-based contracts in security, health & human services, and state benefits. The role involves answering inbound calls, troubleshooting tech issues, scheduling appointments, and documenting calls to ensure friendly and professional customer service. Responsibilities Answer inbound calls and be the friendly, positive voice customers look forward to hearing Troubleshoot tech issues, helping callers with basic equipment navigation and opening support tickets Schedule appointments at designated locations Document calls thoroughly, including questions, complaints, and resolutions Make follow‑up calls to keep customers informed Deliver friendly, fast, professional service every time Skills Remote‑ready setup: Reliable high-speed internet, ability to troubleshoot basic tech issues, and a private workspace Equipment: Computer and monitor provided by DVS, and USB‑wired headset provided by you Education: High school diploma or GED required; advanced education a plus Credentialing: Ability to complete an extensive credentialing and background check process Communication skills: Clear, confident, and able to build rapport quickly Schedule: Training 9:00a - 4:30p - . Regular M-F 9:30a - 6:00p & Sat 8:00a - 12:00p Eastern Standard Time Bilingual (English/Spanish) is a huge plus! Benefits Medical Dental Vision Life Insurance Competitive Salary Paid Time Off Company Overview Disabled Veteran Solutions is a business process outsourcing company. It was founded in 2015, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is