[Remote] Remote Customer Care and Sales Advisor

Note: The job is a remote job and is open to candidates in USA. Cable One, a brand of Sparklight, focuses on connecting people to what matters most. The Customer Care and Sales Advisor I will be responsible for assisting customers with billing questions, scheduling services, and guiding product changes while building trust through empathetic communication.ResponsibilitiesLearn and apply Retention Sales and Customer Care concepts, procedures, and methodologiesPerform entry-level sales and support tasks within a designated region or business areaRespond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communicationActively listen and ask questions to understand customer needs, showing empathy and respectHandle a variety of customer-facing duties, including:Addressing requests to disconnect or remove servicesProviding billing and pricing informationResolving standard issues remotely or educating customers on resolution stepsScheduling service appointments when remote resolution isn’t possibleArranging product returns or exchangesManaging add/change/delete requests in hosted platformsUse effective telephone-based selling skills to:Build rapport and identify customer issuesOffer creative solutions and explain product/service benefitsNegotiate household spend and upsell additional servicesAccurately and efficiently input ordersMeet or exceed weekly and monthly sales activity goalsFollow company-approved scripts to ensure consistent communicationAssist with special projects as assignedSkillsHigh School Diploma or GEDAbility to ask fact-finding questions to identify solutions aligned with customer needsDemonstrated patience and professionalism in all customer interactionsWorking knowledge of Cable One products and servicesStrong communication and active listening skillsAbility to remain composed and empathetic in high-pressure situationsAbility to sit for extended periods, use hands, talk, and hearMay be required to lift up to 10 poundsBenefitsHealth from Day One: Medical, dental, and vision plans start immediatelyProtect What Matters: Life insurance for you and your loved onesRecharge & Refresh: Generous paid time off for vacations, holidays, and personal daysPlan for Tomorrow: 401(k) with 100% company match (up to 5%) from day oneExtra Peace of Mind: Group legal plan and identity theft protectionLearn & Earn: Tuition reimbursement up to $5,250 in your first yearGive Back: Participate in community support programs across the U.S.Celebrate Wins: Recognition and awards programs highlight your achievementsGrow Your Career: Clear advancement opportunitiesTeam Vibes: Collaborative work environment where ideas and teamwork thriveCompany OverviewAt Cable One and Sparklight, progress doesn’t happen by chance — it’s sparked by people. It was founded in 1986, and is headquartered in Phoenix, Arizona, USA, with a workforce of 1001-5000 employees. Its website is https://www.cableone.biz.