[Remote] Remote Customer Advocate
Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is seeking passionate and dedicated Customer Advocates to join our Customer Service Division. As a Customer Advocate, you will be the primary point of contact for individuals, guiding them through their healthcare needs with empathy and professionalism.ResponsibilitiesGuide individuals through their healthcare needs with empathy, accuracy, and professionalismNavigate PCPs and medicationsCoordinate appointments and benefitsSkillsHigh School Diploma or equivalent (Bachelor's degree preferred)Minimum of 1 year of experience in insurance operations or a related fieldProficiency in using multiple web-based platforms and toolsStrong attention to detail and organizational skillsExcellent active listening and problem-solving skillsAbility to manage multiple systems and tasks efficiently while maintaining a professional and empathetic toneGenuine passion for improving the lives of othersBackground in healthcare, insurance, social work, or behavioral healthFamiliarity with medical terminology and health benefit plansProven success in a customer service environment, especially in complex, high-volume settingsBenefitsMedicalDentalVisionCompetitive SalaryPaid Time OffCompany OverviewDisabled Veteran Solutions is a business process outsourcing company. It was founded in 2015, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.disabledveteransolutions.com.
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