[Remote] Remote - Bilingual Spanish Customer Service Representative (Automotive)

Note: The job is a remote job and is open to candidates in USA. VXI Global Solutions is a company that values passion and customer focus, seeking motivated Customer Relations Representatives for their contact center. The primary responsibility of the role is to engage with vehicle owners and dealerships to handle inquiries, resolve complaints, and enhance customer satisfaction, directly impacting customer retention and brand loyalty.ResponsibilitiesEngage with customers by answering incoming phone calls to address inquiries and resolve complaints in a timely and professional mannerAnalyze customer concerns and inquiries, providing appropriate solutions. Take ownership of issues and follow through to resolution, ensuring a positive customer experienceManage multiple software applications simultaneously while actively listening and responding to customers' needsUtilize online resources to research customer issues and provide support, especially with in-vehicle technology (e.g., Apple CarPlay®, Android Auto, Bluetooth, navigation systems)Identify opportunities to improve the guest experience by researching unique customer requests and offering solutionsProvide troubleshooting assistance for in-vehicle technology, including phone pairing, multimedia products, and navigation featuresUse strong emotional intelligence to manage and diffuse challenging situations, ensuring a positive and low-effort experience for customersMaintain excellent attendance and punctuality to ensure seamless service deliverySkillsHigh School Diploma or equivalentPrevious customer service experience in a fast-paced, phone-based or customer-facing environmentBilingual proficiency in English and Spanish (spoken and written) is requiredExcellent verbal and written communication in both English and SpanishStrong attention to detail and organizational skillsProficient knowledge of in-vehicle technology (e.g., Apple CarPlay®, Android Auto, Bluetooth, navigation)6+ months in a contact center or customer service role with high call volumeProven ability to handle 100+ calls/day while staying composedAbility to work varied shifts within Contact Center hours (Monday to Friday, and Saturdays) based on business needsMust attend and complete 100% of the training within the first 90 daysPrivate Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others)Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstreamQuiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptionsTech-Savvy: Comfort with technology and ability to learn new systems quicklySelf-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environmentStrong verbal and written communication skills, especially in a virtual settingAbility to adapt to changing technologies and procedures while working remotelyAutomotive experience (e.g., dealership, technician, or automotive industry roles) is a plusBenefitsCompany-Provided Equipment: All necessary equipment will be provided.Full health insurance package including medical, dental, and vision coverage.$25/month per line for unlimited phone, text, and data (restrictions may apply).Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.Paid training to ensure you are fully prepared for success.Opportunities for career advancement and professional development within a leading healthcare provider.Work-from-Home Convenience: Save time, money, and reduce your environmental footprint.Company OverviewVXI Global Solutions is a provider of business process and information technology outsourcing services. It was founded in 1998, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is http://www.vxi.com/.