[Remote] Remote Bilingual Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is committed to advancing a sustainable, equitable, and carbon-neutral energy-efficient future. They are seeking a Bilingual Customer Support Specialist to handle inbound customer calls regarding energy efficiency programs and provide support across various platforms.ResponsibilitiesHandle inbound customer calls regarding energy efficiency programsSupport multiple programs across various platformsProvide customer service, visit scheduling, customer enrollment, program education, tech support, online support, and status updatesInteract with customers through calls, chat, or email depending on program needsUse a wide range of support scripts and guidesAccess and review personal performance data and progress in real timeMaintain adherence to scheduled working hours, including set lunches and breaksSkillsHigh School Diploma or GEDBilingual in English and SpanishAbility to type 35+ WPMMinimum of 6 months in a customer-facing environment; call center experience in inbound/outbound sales preferredExperience handling inbound or outbound voice callsAbility to expertly navigate scripts and support technical inquiriesNo attendance or punctuality concernsAbility to balance customer support with navigating multiple platformsSales-oriented with a focus on customer satisfactionDedicated home office space, free from personal disruptionsAbility to hardwire internet, with minimum speeds of 10 Mbps upload and 20 Mbps downloadTwo power connections in the home officeScheduled to be on the phone for the entirety of the shiftCall center experience in inbound/outbound sales preferredBenefitsMedical, Dental, and Vision InsuranceCompany-paid health care concierge service401(k) with company matchPaid vacation, sick, personal, and parental leave timePaid Volunteer TimeEmployee Recognition Program with gift card rewardsEmployee Assistance ProgramAccess to on-demand training coursesCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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