[Remote] Remote Bilingual Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Remote Bilingual Healthcare Customer Service Representative who will assist customers with healthcare benefits, manage calls, and provide exceptional service while navigating multiple systems. This role offers growth opportunities within the healthcare team.ResponsibilitiesHelp people every day by taking calls, actively listening to understand customers' needs, and answering their questionsAnswer calls regarding healthcare benefitsAssist members with enrollment into the Medicare plan, disenrolling them from their plan, processing claims regarding their planManage a steady volume of incoming calls from customers while navigating through multiple systemsSkillsMust be fluent in English & SpanishExcellent communication skillsSuccessfully complete customer service assessment & typing testKeyboarding and software proficiencyGreat problem-solving skillsAbility to effectively multi-taskHigh school diploma, GED, or college degreeAbility to successfully complete a mandatory paid training programSuccessful completion of background check is required for this positionMust have a home internet connection with 25 Download and 10 Upload SpeedMust be able to hardwire your work computer directly to your home modem via ethernetMust have a quiet, distraction free workspaceBenefitsTraining is paid.Health benefits medical, dental and vision are available on 1st day of employment.Paid time off is accrued after 180 days of employment.In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)Company OverviewConduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is https://www.conduent.com/.Company H1B SponsorshipConduent has a track record of offering H1B sponsorships, with 1 in 2026, 9 in 2025, 14 in 2024, 10 in 2023, 12 in 2022, 8 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.