[Remote] Remote Bilingual Call Center Analyst
Note: The job is a remote job and is open to candidates in USA. FTS, Inc. is partnering with a national insurance client to bring on a Call Center QA Support Analyst for their Open Enrollment season. This full-time, remote contract role involves reviewing and scoring recorded calls, tracking KPIs, and supporting data-driven tasks.ResponsibilitiesReview and score recorded calls daily through the QA systemTrack KPIs across platforms and flag trends for senior QA staffPull, clean, and analyze end‑of‑day reports (Power BI output handled by another team)Support data‑driven tasks like schedule updates, outreach tracking, and census entriesMaintain accuracy, consistency, and a distraction‑free remote workspaceSkills2+ years QA, call center, or data analyst backgroundStrong analytical skills and high attention to detailSolid Excel ability - comfortable with formulas, charts, and data entryFluent Spanish bilingualHigh School Diploma or equivalentSmartsheet experienceInsurance experienceExperience with pivot tables/macrosCompany OverviewWe take immense pride in consistently being recognized as one of the fastest-growing staffing firms in the U.S. by Staffing Industry Analysts (SIA). It was founded in 2011, and is headquartered in Rochester, New York, USA, with a workforce of 51-200 employees. Its website is https://www.fasttrackingsolutions.com/.