[Remote] Remote Assist Specialist

Note: The job is a remote job and is open to candidates in USA. Aurora is a company focused on delivering self-driving technology safely and efficiently. They are seeking a Remote Assist Specialist to monitor fleet operations and contribute to software testing, ensuring the safe and effective use of autonomous vehicles. Responsibilities Maintain up to date knowledge of how our self-driving technology works Emulate Commercial Ops roles during new feature testing through a variety of application testing (Aurora App, Terminal App, Inspector App, etc) Safely send remote commands to autonomous vehicles for on-road and closed-course testing, adhering to safety anchors Respond to and resolve a variety of trigger requests from autonomous vehicles with composure and technical logic Log real-time, high-fidelity feedback regarding autonomy and platform performance Move beyond reporting symptoms to identifying patterns and root causes for engineering teams Escalate operational blockers with suggested solutions, utilizing our established standards to make safe calls when faced with unknown variables Actively 'storm search' during testing to identify areas where testing workflows and SOPs can be improved, hardened, or refined Triage remote assist workflows and on-road events that are key to performance metrics and compliance Interact with the public and stakeholders as a professional representative for Aurora’s mission Skills Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations A mindset that views a system 'failure' or a bug as a successful data point that makes the fleet safer Keen attention to detail with the ability to spot subtle anomalies in telemetry that others might miss Ability to prioritize and make strategic, 'best-path' decisions proactively in high-pressure situations Ability to remain unfazed by rapid pivots; you thrive in environments where 'the plan' evolves based on real-time data Excellent communication skills (written and verbal) with the ability to provide clear, actionable feedback to cross functional stakeholders Valid U.S. driver's license (5+ years history), clean driving record, and ability to pass drug/alcohol screenings 100% in-office. Available to work rotating shifts (early mornings, late nights, or weekends) with 2 week notice, and regular overtime as needed Interest in technology tools, apps, gaming, flight simulators, or command-line interfaces that require high spatial awareness and multi-tasking Proficient in G-Suite and capable of learning new, proprietary software applications rapidly Experience working in a 'Win Together' environment where team success is the priority Benefits Annual bonus Equity compensation Benefits Company Overview Aurora is building self-driving technology to operate multiple vehicle types, from freight-hauling trucks to ride-hailing passenger ones. It was founded in 2017, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is