[Remote] Remote After Training (Customer Service Representative)

Note: The job is a remote job and is open to candidates in USA. Axelon Services Corporation is seeking a Remote After Training Customer Service Representative to handle customer inquiries related to defined benefit annuities and account maintenance. The role involves processing requests and providing clear communication to customers while ensuring a high level of service.ResponsibilitiesHandle inbound customer service calls for Defined Benefits/Retirement Income SolutionsAssist customers with inquiries about their defined benefit annuity and account maintenanceProcess requests related to direct deposit changes, address updates, and claims assistanceProvide strong customer service and convey complex topics clearly to customersWork to remove roadblocks to customer requests and educate them on the correct processesSkillsMinimum 1 year of call center experienceExperience with Windows-based operating systems (e.g., Microsoft Office Suite)Ability to attend 7 weeks of on-site training in Warwick, RIHigh-speed internet connection required; must be connected via ethernet cableQuiet and secure workspace free of distractionsMust use video during interviews and trainingAbility to work Monday-Friday, 8am to 9pm, with flexible shift availabilityNo planned time off during training and nesting period (December 8, 2025, to January 30, 2026)Strong customer service focus and advanced skills to avoid escalationsAbility to convey complex topics to clientele effectivelyBenefitsCompany-provided equipment including laptop, docking station, monitors, keyboard, mouse, and headset.Company OverviewFor more than 40 years, Axelon has been exceeding market expectations and delivering top talent to the Fortune 500. It was founded in 1977, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is http://axelon.com.Company H1B SponsorshipAxelon Services Corporation has a track record of offering H1B sponsorships, with 1 in 2026, 13 in 2025, 14 in 2024, 3 in 2023, 7 in 2022, 17 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.