[Remote] Relocation Advisor I (Temp-to-Perm)

Note: The job is a remote job and is open to candidates in USA. Sirva is a global leader in moving and relocation services, and they are seeking a Relocation Advisor I to support relocating Government of Canada transferees and their families. The Advisor will provide guidance, assistance, and administrative support while managing transferee expectations and requests. Responsibilities Provide relocation assistance and support via emails, inbound & outbound phone calls and chats – answer general inquiries on benefits and entitlements as per the relocation directive, expense management and Secure Website Deliver planning sessions for IA/ER, On Assignment, Domestic, Unaccompanied and First moves – provide relocation policy, process, and expense management advice via scheduled 30-minute sessions by phone or video call Manage expenses – review and process advance requests and expense claims for IA/ER, On Assignment, Domestic, Unaccompanied and First moves Update relocation files – record detailed notes for each communication & action to the corresponding relocation file Perform various administrative tasks to support the Contact Centre Skills Enhanced Security Clearance is required, as provided by the Government of Canada Possess strong customer service and communication skills across multiple digital platforms, including video calls, chats, emails and phone calls Are highly organized with effective time management skills to manage multiple transferee requests at one time across a number of different clients Demonstrate relevant experience of working in a fast paced environment, delivering quality and timely services to meet service level agreements Are a self-starter with initiative and have the drive to succeed Are able to work independently as well as in a team environment; use your judgement to make sound decisions Identify areas for enhancement or improvement; work with management to systematically resolve Are bilingual, which is highly advantageous Benefits Comprehensive benefits package that includes choice of two Medical plans and two dental plans Retirement plan, RRSP employer match (after 1 year) Life & Disability Insurance Company Overview SIRVA provides mobility & relocation services to corporate customers, individual consumers, and military and government agencies worldwide. It was founded in 1998, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is