[Remote] Relationship Consultant - Pet Agency Channel

Note: The job is a remote job and is open to candidates in USA. Nationwide is a Fortune 100 company focused on delivering extraordinary care to help individuals and businesses prepare for their future. The Relationship Consultant in the Pet Agency Channel will serve as the relationship lead for intermediary partners, focusing on partner activation, enablement, and distribution growth through effective engagement and support strategies.ResponsibilitiesDevelops and manages relationships with internal/external clients and business partners. Identifies business needs, service requirements, key issues, alternative solutions and resources for the clients and businessEvaluates strategies and objectives of the business partners and recommends proper services and products. Resolves issues. Develops and implements strategic plans, coordinates reports, communicates performance results and develops action plansMonitors overall client satisfaction, progress of all ongoing work and projects and process improvement in order to improve service deliveryPromotes and supports the sales and production of products through highly interactive relationships. Assists in new product development and field introductionMarkets, promotes and educates customers on products and services. Coordinates benchmarking efforts for business unit. Captures information for selling the business unit services and makes presentations to clientsOwns the administration and communication of service level agreements or contract commitments with assigned client baseDevelops and implements plans to tackle business problems related to the client's business and the services/products providedAssists in defining the communication channel and facilitates communication and integration of services between business unit and client. May serve as point of contact for the clientMay conduct training on procedures, processes and services provided by business unitInitiates the development and implementation of internal standards consistent with long-range departmental objectives and acceptable corporate standardsLeads and participates in special projects and task teamsSkillsFive years of related experience including, but not limited to, customer service, relationship management, project management and relevant line management experience in an insurance or financial services environmentKnowledge of marketing techniques and approaches, organizational change, facilitation and negotiation and project managementStrong interpersonal, communication and facilitation skillsProven working knowledge of products, services and processes of the related business unitAbility to develop and maintain strong collaborative relationships with business unit and clientMust be able to lead multiple tasks and projectsMust have the ability to evaluate and recommend problem resolutionsExperience working with intermediary distribution models (e.g., agencies, networks, advisors, or referral-based sales environments)Demonstrated ability to activate and grow partner relationships through structured onboarding and engagement strategiesStrong ability to interpret performance data and translate insights into actionable growth plansExperience operating in a cross-functional, matrixed environmentStrong consultative, communication, and facilitation skills to influence partner behavior and adoptionBenefitsMedical/dental/visionLife insuranceShort and long term disability coveragePaid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire dateNine paid holidays8 hours of Lifetime paid time off8 hours of Unity Day paid time off401(k) with company matchCompany-paid pension planBusiness casual attireCompany OverviewNationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States. It was founded in 1925, and is headquartered in Columbus, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.nationwide.com/life-insurance.jsp.