[Remote] Registered Nurse Coordinator - Night Shift

Note: The job is a remote job and is open to candidates in USA. Cadence Health is dedicated to delivering proactive care to seniors living with chronic conditions. The Registered Nurse Coordinator will monitor and triage patients based on their vitals and alerts, supporting treatment plans in collaboration with healthcare providers and ensuring exceptional patient experiences during night shifts. Responsibilities • Follow standardized triage protocols for incoming calls and escalate appropriately (e.g. Schmitt - Thompson clinical telephonic triage guidelines). This can range from directing the patient to their clinic after-hours call line for non-urgent needs to sending the patient to the ER and/or dialing 911 for emergencies • Follow up with patients with abnormal readings to gather more information on their clinical status and triage appropriately • Monitor patient vitals, symptoms, and labs to identify patients in need of clinical interventions and appropriate escalation • Additional administrative support as needed: Follow up with patients who need rescheduling, reach out to patients who have had lapses in taking their vitals and other administrative work • Respond to inbound patient clinical questions and escalations by phone (and/or text message) • Support clinical documentation for the patients’ Cadence care team (NP, RN, and Patient Success); including documenting patient case notes in the Cadence platform and logging tickets/follow-up tasks in ZenDesk • Ensure every healthcare interaction with Cadence is an exceptional experience that prioritizes the well-being of the patient and aligns with the goals of our health system partners Skills • Compact multi-state licensure (RN compact) • 4+ years experience treating CHF, hypertension, and Diabetes patients either in an outpatient or inpatient setting • Passion for the patient/ customer experience and systematically improving healthcare with digital innovation • Independent thinker/ operator • Ability to monitor patient vitals, symptoms and labs to identify patients in need of clinical interventions Benefits • Medical, dental, and vision insurance • Teladoc (virtual primary care) • Competitive PTO • 401K and 401K match • National and local discounts powered by TriNet • Onboarding stipend for remote equipment and home office setup • Paid Parental Leave • Charitable Donation Match program Company Overview • Cadence is the support system for health systems, clinicians and patients, bringing effortless care into people’s homes. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is Apply tot his job