[Remote] Regional Sales Manager

Note: The job is a remote job and is open to candidates in USA. Goliath is an international manufacturer and distributor of toys and games, operating in 15 countries and reaching over 100 countries worldwide. The ROC Sales Manager is responsible for delivering exceptional customer service while driving sales growth through new item placements and expanded distribution. This role involves managing key customer relationships, coordinating support, and ensuring customers receive the necessary tools and products for success.ResponsibilitiesSchedule and lead customer meetings, both in-person and virtual, to present new products, business updates, and growth opportunitiesReview customer inventory levels and identify gaps, opportunities, and assortment needsPrepare customized presentations, sales reports, and product samples to support customer discussionsReconnect regularly with inactive, new, and key customers to strengthen relationships and drive business growthMaintain ongoing communication with customers to support satisfaction and long-term partnership developmentManage the quote process in partnership with the VP of ROC Sales, including item setup, customer portals, required forms, and import documentationResolve customer issues related to inventory, backorders, shipping delays, damages, and purchase ordersSupport the onboarding of new customers and products, including system setup, portal management, training, and website content coordinationWork closely with Accounting on overdue invoices, chargebacks, promotional activity, and account maintenanceReview and communicate opportunity-buy inventory opportunities with relevant customersUpdate forecasting and monitor inventory changes to ensure product availability and support customer demandCommunicate regularly with internal teams regarding inventory levels, forecasts, labeling requirements, shortages, and warehouse-related issuesReview customer timelines and planning calendars to proactively address business needsAnalyze ordering trends, inventory performance, and lost sales opportunities resulting from out-of-stock situationsReview retailer scorecards and collaborate with ordering and logistics teams to identify and implement improvementsCoordinate trade show preparation, including product selection, sample management, booth planning, marketing coordination, shipping, and logisticsFollow up on trade show opportunities, customer discussions, inventory concerns, and new business initiativesSupport ongoing business development efforts by identifying opportunities to expand sales and improve customer performanceAnalyze customer performance reports and discuss business trends, opportunities, and concerns with buyers when appropriateReview account performance, successes, challenges, and areas for improvementIdentify recurring customer or operational issues and communicate recommendations and solutions to managementContribute ideas and strategies that support long-term sales growth, operational efficiency, and customer satisfactionSkillsStrong customer relationship management and communication skillsAbility to manage multiple priorities and customer accounts in a fast-paced environmentStrong organizational skills and attention to detailProblem-solving mindset with the ability to navigate customer and operational challengesProficiency in Microsoft Excel, Outlook, and other business applicationsAbility to work cross-functionally with Sales, Operations, Purchasing, Logistics, Accounting, and Marketing teamsExperience in sales, account management, customer service, or retail sales supportExperience working with customer portals, item setup processes, inventory management, or forecastingExperience working with import requirements, purchase orders, and supply chain processesExperience utilizing AI tools such as Claude, ChatGPT, or similar platforms to improve productivity, reporting, and business analysisBenefits401(k) with company matchingHealth, dental, and vision insurance to keep you coveredLife insuranceFlexible spending and health savings accounts to manage your healthcare costsPaid time off to recharge when you need itCompany Overview🎲 Welcome to Goliath – where innovation lives! 🚀 Founded in 1980, we are one of the few family-owned global toy and game companies. It was founded in 1980, and is headquartered in Plano, Texas, USA, with a workforce of 201-500 employees. Its website is https://www.goliathgames.us/.