[Remote] Regional Program Manager (Global Customer Management)

Note: The job is a remote job and is open to candidates in USA. DSV - Global Transport and Logistics is a leading provider of global solutions in transport and logistics. The Global Customer Management Program Manager will focus on driving strategic initiatives and operational standards for the Global Customer Management Team, ensuring effective project management and continuous improvement support.ResponsibilitiesResponsible for driving strategic scope (‘programs’) for the Global Customer Management (GCM) Team with a focus on process & tools development, standardization, reporting & complianceAct as senior operational expert ensuring global standardization of processes/tools/systems, continuous improvement/innovation/best practice sharing and support new business implementationsDrive and facilitate the global strategic planning process (‘roadmap’) and associated supporting projectsTrack and ensure strategic initiatives are managed, delivered, and measured to meet customer goalsDrive performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issuesCommunicate proactively across business units and organizational layers to gain feedback, buy-in and alignmentChallenge assumptions and use project/program management knowledge and expertise to keep leaders engagedLead the development of communication strategy and execution of strategic scope to promote company strategy and prioritiesSupports change management programs linked to the strategic scope that supports customer strategySupport operations to identify, design, and implement continuous improvement initiatives. Measure and report impactCollaborate with Global Customer Management (GCM) Center of Excellence (CoE) colleagues to align and involve key sub-program developments across Business Management, Safety, Security, Sustainability, Quality, CIP, Operations Excellence, Innovation, etcBuild, maintain and manage relationships across all levels of the organization and act as the operational interface at global level to appropriate stakeholders on the customer side, understanding their demandsWill also collaborate with Country Managing Directors and site managers to support development activities. Will also align on strategy and serve as back-up support to senior GCM resources. Will also partner with other GCM resources, Regional and In-Country IT, Data Center, and Internal Operations Teams to engage, leverage, utilize, and informImproves revenue and profitability in collaboration with Country P/L owners, GCM Head and Business DevelopmentYearly growth of revenueYearly growth of EBIT (total and %)Customer NPS (Customer satisfaction)SkillsBachelor in logistics or similar study5+ years' experience in operational roles in the contract logistics industry, incl. P&L accountabilityDemonstratable E2E experience across sales, strategy, consulting, and supply chainSufficient expertise within the account industry and high-level understanding of local market conditionsStrong Business English (written and verbal)Experienced in working in a global matrix organizationAbility to travel frequently - approximately 25%Strong communication and interpersonal skills with ability to influence and collaborate effectivelyGood team playerExcellent organizational skills. Ability to multitask and prioritize on an ongoing basis. Project Management mindsetEntrepreneurial minded self-starter capable of working in a fast-paced, dynamic, changing work environment. Can work independently and is pro-activeMust demonstrate ability to think strategically and tactically to drive cross-functional initiativesCan demonstrate mediation, problem-solving skills, and quantitative analysis skills to conduct complex strategic analyses with limited guidanceProven interpersonal and indirect leadership skills to develop strong working relationships at all levels/geographies. Presents well at executive levelStrong knowledge of Microsoft Office is required with an emphasis on written guidance content (Word) quantitative analysis (Excel) and the creation of presentations (PowerPoint)Must have proven track record for meeting or exceeding goalsBenefitsInformation regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.Company OverviewAt DSV, we keep supply chains flowing in a world of change. It was founded in 1976, and is headquartered in Hedehusene, Hovedstaden, DNK, with a workforce of 10001+ employees. Its website is http://www.dsv.com.