[Remote] Regional Director of Operations - USA

Note: The job is a remote job and is open to candidates in USA. Gerber Collision & Glass is a company that prioritizes its team members and offers support and opportunities for growth. The Regional Director of Operations (RDO) will collaborate with HR and Finance teams to enhance operational efficiency, lead continuous improvement initiatives, and manage regional performance while ensuring safety and customer service excellence.ResponsibilitiesCollaborate with HR team to support workforce planning, recruitment, and employee developmentPartners with Finance and HR teams to plan and facilitate regional business review meetings and monitor the execution and results of action plansAssist the Regional Vice President in developing and implementing division strategies and goalsIdentify and implement process improvements to enhance productivity and efficiency in support of keeping team members motivated and effectively engagedAnalyze operational data and provide regular performance reports to the Regional Vice President to track employee performanceReinforce all company safety programs and ensure safety of all employees through a clean and safe working environment by meeting company compliance standards for safety; including the use of personal protective equipmentMonitor all safety programs and related reporting to guide leaders on best practices to eliminate safety issues in the regionEnsures facilities and equipment are in good working order and ready to meet production demandsLead and manage Regional Client Performance ManagerAssist with strategic projects, participate in Continuous Improvement initiatives led by the Store Operations teamAt the region level actively engage with the Continuous Improvement team to improve employee and business performance and to ensure operational consistencyIn Partnership with regional leaders assist with the service excellence culture and build plans to deliver consistent execution of the WOW (Wow Operating Way) in all locations. Regularly monitor the evaluation process for shop performance to ensure teams are following standard operating processes as part of a systematic onsite assessmentAt the regional level partner with Regional leaders and the Performance Manager to set regional goals for meeting Client Performance GoalsLead and manage Continuous Improvement Manager (CIM) for regional operationsLead initiatives focused on continuous improvement, utilizing methodologies such as Lean and WOW Operating WayAssist the RVP in developing and implementing division strategies and goalsContribute insights to enhance operational effectiveness and align with corporate objectivesAssists RVP Oversee daily operations, ensuring compliance with company policies and operational standardsPartner with Finance to develop budgets, monitor financial performance, and drive cost-effective practicesLead initiatives focused on continuous improvement, utilizing methodologies such as Lean and WOW Operating WayFoster a culture of innovation and operational excellence across the regionServe as a primary contact for operational matters within the regionSkillsBachelor's degree in Business Administration, Operations Management, or a related field7+ years of experience in operations management, with a focus on multi-site leadershipProven track record of driving operational performance and achieving strategic objectivesStrong financial acumen and experience managing budgetsMaster's degreeBenefitsBonus opportunities tied to individual or business initiatives.Company OverviewGerber Collision & Glass provides quality auto collision and glass repair services. It was founded in 1937, and is headquartered in Elmhurst, Illinois, USA, with a workforce of 5001-10000 employees. Its website is https://www.gerbercollision.com/.Company H1B SponsorshipGerber Collision & Glass has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 7 in 2023, 3 in 2022, 3 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.