[Remote] Regional Director of Critical Operations

Note: The job is a remote job and is open to candidates in USA. Prime Data Centers develops, acquires, and operates data centers for some of the world's largest enterprises. The Regional Critical Operations Director provides strategic leadership and operational oversight for multiple data center facilities within an assigned region, ensuring operational excellence, reliability, and efficiency while supporting the company's growth objectives.ResponsibilitiesProvide strategic direction and oversight for data center operations across multiple facilities within the assigned regionEnsure consistent operational standards, policies, and procedures are implemented and maintained across all sitesMonitor facility performance metrics and drive continuous improvement initiatives to optimize uptime, efficiency, and cost-effectivenessServe as the regional escalation point for critical operational issues and incidentsParticipate in the incident management escalation path, which may require engagement outside of standard business hoursOwn P&L responsibility for regional operations, including budget development, forecasting, and variance managementIdentify and implement cost optimization opportunities while maintaining operational integrityDevelop and present business cases for operational investments and improvementsOversee regional capital project planning, prioritization, and executionPartner with engineering and project management teams to ensure capital investments align with operational requirements and business objectivesTrack project milestones, budgets, and deliverables to ensure successful outcomesChampion a culture of safety across all regional facilities, ensuring adherence to Environmental Health and Safety (EHS) standards and regulationsSupport compliance with industry frameworks and certifications including ISO 27001, SOC 2 Type II, PCI-DSS, HIPAA, and other applicable standardsPartner with compliance and audit teams to ensure operational practices meet regulatory and customer requirementsOversee incident investigation processes and drive corrective actions to mitigate riskPartner with Sustainability teams on energy efficiency initiatives, environmental compliance, and corporate sustainability goalsCollaborate with Engineering and Solutions Engineering teams on capacity planning, infrastructure design, and technical standardsWork closely with Sales teams to support customer acquisition and retention effortsCoordinate with Security teams to ensure alignment between physical security and critical operations protocolsEngage with other functional areas as needed to support business objectivesSupport customer RFP responses by providing operational expertise, facility capabilities, and service level commitmentsParticipate in customer tours, presentations, and business reviews as a subject matter expert on critical operationsEnsure customer requirements and SLAs are understood and incorporated into regional operational planningLead, mentor, and develop site leadership teams within the regionFoster a culture of accountability, safety, and operational excellenceSupport talent acquisition and succession planning for critical rolesSkills5–10 years of experience in data center operations or critical facility management5+ years of management or leadership experienceDemonstrated knowledge of critical infrastructure systems including electrical distribution, mechanical/cooling systems, fire and life safety, and building/electrical power management systemsExperience with Environmental Health and Safety (EHS) programs and regulatory complianceFamiliarity with compliance frameworks such as ISO 27001, SOC 2 Type II, PCI-DSS, and HIPAAExperience managing P&L and operational budgetsProven ability to work effectively with cross-functional teams in a matrixed environmentExperience supporting customer-facing activities, including RFP development and presentationsStrong analytical, problem-solving, and decision-making skillsExcellent written and verbal communication skillsBachelor's degree in Engineering, a technical discipline, or related fieldExperience with capital project planning and oversightFamiliarity with data center industry standards and best practices (Uptime Institute, TIA-942, etc.)BenefitsAnnual performance bonus & project-based bonus paid 3-4 times per year401k up to a 4% employer match that is fully vested upon enrollment100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability4-weeks of Paid Time Off + Sick timeCompany OverviewPrime Data Centers offers purpose-built data center development with customer partnership options and tax advantages. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://primedatacenters.com.