[Remote] Recruiting Account Manager (Job ID: IOHAMLA)

Note: The job is a remote job and is open to candidates in USA. InsideOut is a fast-growing recruitment agency specializing in placing top-tier virtual assistants and remote professionals with U.S.-based companies. They are seeking an Account Manager to drive performance across their hiring pipeline and ensure high-quality candidate delivery to clients.ResponsibilitiesServe as a point of contact for clients after sign-upClearly communicate project timelines, milestones, and deliverables to set realistic expectationsProactively engage with clients to understand their needs, gather feedback, and ensure they are satisfied with our servicesMonitor client accounts, ensuring regular follow-ups and communication between clients and recruitersMaintain close contact with clients to gather feedback on candidates and follow up on any pending actionsKeep detailed records of client interactions, preferences, and feedback to ensure continuity of serviceWork closely with the recruitment team to align on client needs and ensure a proactive approach to client engagementAddress any client issues or concerns, escalating them when necessary to ensure quick resolutionDevelop strong, long-term relationships with clients to understand their business objectives and future staffing needsIdentify opportunities to offer additional services that align with clients' goals and enhance their experiencePresent tailored solutions to clients and close upsell opportunities, earning commission for successful upsellsEducate clients on best practices for working with virtual assistants and set clear expectations around response times, deliverables, and communication protocolsEnsure clients stay on track with the recruitment process and are engaged and responsive throughoutSkillsC1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFTProven experience in a customer-facing role, such as Account Executive, Customer Success Manager, or similarStrong interpersonal and communication skills with a client-focused approachExcellent organizational skills, with an ability to manage multiple client accounts and priorities effectivelyAbility to work independently, take initiative, and problem-solve proactivelyExperience working in or with recruitment, staffing, or a related field is a plusFamiliarity with virtual assistants and the talent landscape in the Philippines and Latin America is advantageousBenefitsCompetitive salary with performance-based incentives.Commission structure for successful upsells.Opportunities for professional growth and career advancement.Flexible, remote work environment.Collaborative and supportive team cultureCompany OverviewInside Out empowers growth-focused small businesses with elite support services that drive scale, boost margins, and reclaim valuable time. It was founded in 2015, and is headquartered in Los Angeles, CA, US, with a workforce of 51-200 employees. Its website is https://www.insideoutva.com?el=LI.