[Remote] RCM Client Success Manager (Account Executive) - Behavioral Health

Note: The job is a remote job and is open to candidates in USA. Medusind is a leading provider of revenue cycle management solutions, recently bolstered by investment from Alpine Investors. They are seeking a skilled Account Executive in Revenue Cycle Management to oversee client relationships and optimize revenue cycle processes, ensuring compliance and enhancing financial performance.ResponsibilitiesServe as the primary point of contact for assigned clients, ensuring strong, long-term relationshipsRegularly communicate with clients to understand their needs, address issues, and provide updates on RCM performanceAnticipate client concerns and proactively address potential challengesWork with clients to identify opportunities to streamline operations, improve billing accuracy, and increase revenue collectionEnsure compliance with industry regulations (e.g., HIPAA, CMS) and client-specific policiesMonitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycleDevelop and deliver client-specific reports that provide insights on revenue trends, outstanding accounts, and operational performanceUse data to drive process improvements and make recommendations for enhanced efficiency and profitabilityInvestigate and resolve any escalated billing or collection issues promptlyCollaborate with internal teams (coding, billing, compliance, etc.) to resolve complex client concernsEnsure timely follow-up and resolution of denied or rejected claimsStay up to date with industry trends, regulations, and technologies to maintain a competitive edgeRecommend process improvements and implement best practices to optimize the RCM workflowContribute to internal process documentation and training materialsSkillsBachelor's degree in healthcare administration, Business, Finance, or related field - however level of experience in the industry also considered3+ years of experience in Revenue Cycle Management or related healthcare finance rolesProven experience in client relationship managementDeep understanding of healthcare billing, coding, compliance, and insurance processesAbility to analyze complex data and provide actionable insightsStrong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a collaborative teamExceptional customer service skills and ability to cultivate strong relationships with clients to ensure satisfaction and retentionProven capability to handle high‑pressure scenarios and professionally address client escalations and concernsExceptional problem-solving abilities and attention to detailAbility to set and maintain priorities in a fast-paced client-focused environment, with multiple demands and interruptionsAbility to work and communicate effectively with a diverse group of people including other department managers, staff, physicians, patients, and the clientAdvanced proficiency in RCM software and Microsoft Office Suite, including strong Excel skills (pivot tables, formulas, data analysis, and reporting)Should be able to adapt to changes in regulations, technologies, and industry trends and adjust the revenue cycle management strategy accordinglyRelevant certifications (e.g., Certified Revenue Cycle Professional - CRCP)Behavioral Health (BH) and/or Substance Use Disorder (SUD) RCM experience preferred, but not requiredExperience with UB‑04 facility billing, including institutional claims, revenue codes, and payer‑specific billing requirements preferred, but not requiredBenefits401(k)401(k) matchingDental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offReferral programVision insuranceCompany Overview𝗨𝗻𝗹𝗼𝗰𝗸 𝘁𝗵𝗲 𝗙𝘂𝗹𝗹 𝗣𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹 𝗼𝗳 𝗬𝗼𝘂𝗿 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗖𝘆𝗰𝗹𝗲 Accelerate revenue and ease administrative burdens with forward-thinking revenue cycle management solutions, giving you the freedom to focus on exceptional patient care and scaling your practice. It was founded in 2001, and is headquartered in Mumbai, Maharashtra, IND, with a workforce of 1001-5000 employees. Its website is http://www.medusind.com.