[Remote] Quality Assurance Customer Service Manager

Note: The job is a remote job and is open to candidates in USA. First Quality is a family-owned company that produces high-quality personal care and household products. They are seeking a Quality Assurance Customer Service Manager to provide technical expertise and support for customers and internal teams, acting as a liaison to ensure continuous improvement and resolution of customer concerns.ResponsibilitiesEducate customers, industry professionals/colleagues, and First Quality team members on product QualityDeliver Quality presentations to customers, potential customers, industry contacts and First Quality team membersServe as liaison between Sales/Marketing and Operations (Quality Assurance/Production)Respond promptly to customer concerns and solicit customer feedback for continuous improvementIdentify and resolve problems in a timely manner by partnering with appropriate internal departmentsSupport activities that maintain or grow First Quality’s position in the marketplaceMaintain direct contact with key customers, as assignedProvide educational outreach to potential customers as coordinated with Sales & MarketingDemonstrate a thorough understanding of the quality system within the manufacturing organization and utilize this knowledge in customer interactionsManage Quality portions of all customer portals answering any questionnaires and uploading data into the systemMaintain the GMP audits for all AbHy sites and report the final information to the customerManage all new product inspections as sites and coordinate with the quality departments the timing of inspectionsAdditional duties as requiredSkillsBachelors' degree or equivalent work experience is requiredMinimum 5 years' experienceExperience in absorbent hygiene product categoryExperience in manufacturing, sales and qualityOutstanding verbal and written communication skillsAbility to perform root cause analysisAbility to analyze data for trends and trackingExcellent presentation skillsBenefitsCompetitive base salary and bonus opportunitiesPaid time off (three-week minimum)Medical, dental and vision starting day one401(k) with employer matchPaid parental leaveChild and family care assistance (dependent care FSA with employer match up to $2500)Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)Tuition assistanceWellness program with savings of up to $4,000 per year on insurance premiumsCompany OverviewManufacturing Adult Incontinence Products, Feminine Hygiene Products, Baby Wipes, Adult Washcloths, and Consumer Paper Products. It was founded in 1989, and is headquartered in Great Neck, New York, USA, with a workforce of 5001-10000 employees. Its website is http://firstquality.com/.