[Remote] Quality Analyst Sr

Note: The job is a remote job and is open to candidates in USA. PNC is a leading financial services company that values its people as its greatest differentiator. The Quality Analyst Sr will assist in executing a quality control program, lead quality improvement initiatives, and support the development of quality assurance strategies to enhance operational excellence and customer satisfaction.ResponsibilitiesAssists in the execution of a quality control program within a defined department of the organization. Under supervision, enables adherence with quality management programs. Assists in the execution of the quality program, identifying opportunities for enhancement where applicable. Supports the development and continuous improvement of the quality management systemGenerates reports for distribution to various users in the organization, customers, or suppliersLeads quality improvement initiatives; works to develop and improve quality levels; provides training, coaching and feedback. Provides conclusions and recommendations for issues and/or continuous improvement projectsConducts quality analysis; identifies systemic issues, executes on effective root cause analysis and corrective actionsSupports the development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of products and servicesSkillsRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be consideredAssists in the execution of a quality control program within a defined department of the organizationUnder supervision, enables adherence with quality management programsAssists in the execution of the quality program, identifying opportunities for enhancement where applicableSupports the development and continuous improvement of the quality management systemGenerates reports for distribution to various users in the organization, customers, or suppliersLeads quality improvement initiatives; works to develop and improve quality levels; provides training, coaching and feedbackProvides conclusions and recommendations for issues and/or continuous improvement projectsConducts quality analysis; identifies systemic issues, executes on effective root cause analysis and corrective actionsSupports the development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of products and servicesCustomer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutionsManaging Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management FrameworkChange ManagementCorporate GovernanceData AnalyticsProcess EfficienciesProcess ImprovementsRisk AssessmentsBenefitsMedical/prescription drug coverage (with a Health Savings Account feature)Dental and vision optionsEmployee and spouse/child life insuranceShort and long-term disability protection401(k) with PNC matchPension and stock purchase plansDependent care reimbursement accountBack-up child/elder careAdoption, surrogacy, and doula reimbursementEducational assistance, including select programs fully paidA robust wellness program with financial incentivesMaternity and/or parental leaveUp to 11 paid holidays each year9 occasional absence days each year, unless otherwise required by lawBetween 15 to 25 vacation days each year, depending on career levelYears of serviceCompany OverviewWe’ll help keep your money boring so your life doesn’t have to be. pnc.co/guidelines It was founded in 1863, and is headquartered in Lancaster, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://www.sterlingfi.com/.