[Remote] QA\/QC Manager \- Human Services Program \- Baton Rouge, LA Remote

Note: The job is a remote job and is open to candidates in USA. The Workforce Group, a LEMOINE company, is seeking an experienced QA/QC Manager to support a federal human services program serving vulnerable populations, including youth, young adults, and families. The QA/QC Manager is responsible for developing, implementing, and maintaining quality control processes that support accurate case documentation and continuous improvement.ResponsibilitiesDevelop, implement, and maintain the program’s internal quality control processes, review standards, audit tools, and documentation checklistsSupport implementation of the program quality control plan and related operating proceduresConduct quality reviews of case documentation, field visit records, research notes, contact notes, data entries, reports, and supporting documentationReview case records for accuracy, completeness, timeliness, consistency, and required documentationIdentify documentation gaps, late actions, inconsistent information, incomplete case files, duplicate entries, and quality trendsMonitor program performance metrics related to case timeliness, case accuracy, documentation quality, staff readiness, deliverables, incident escalation, and background/onboarding package completionConduct routine internal audits and targeted reviews based on risk, volume, deadlines, case status, or leadership directionDocument audit findings, quality trends, causes, corrective actions, and follow-up resultsDevelop and maintain corrective action trackers and ensure assigned corrective actions are completedCoordinate with field operations, case research, case coordination, data/reporting, training, onboarding, and program leadership teams to resolve quality issuesSupport readiness reviews for case files before final submission, closure, reporting, or invoice supportReview incident and escalation documentation for completeness, timeliness, and required follow-upSupport training and coaching by identifying recurring documentation or performance issuesPrepare quality reports, dashboards, summaries, trend analyses, and briefing materials for program leadershipMaintain organized quality records, audit files, review logs, corrective action documentation, and quality-control evidenceEnsure sensitive participant, program, and Government-related information is protected and handled appropriatelyParticipate in operational briefings, quality meetings, staff meetings, training sessions, and continuous-improvement activitiesPerform additional duties as assignedSkillsHigh school diploma or equivalent requiredAssociate or bachelor's degree in human services, social work, criminal justice, psychology, sociology, public administration, business administration, emergency management, quality management, data management, or a related fieldMinimum of three years (3) of experience in quality assurance, quality control, compliance, auditing, case review, documentation review, human services operations, federal program support, field operations support, or related work preferredExperience reviewing case files, reports, documentation, data entries, or operational records for accuracy and completenessStrong attention to detail and ability to identify documentation gaps, inconsistencies, trends, and quality risksAbility to develop and maintain checklists, trackers, audit logs, corrective action plans, and quality reportsStrong written and verbal communication skillsAbility to prepare clear, accurate, objective, and timely quality documentationAbility to work independently and exercise sound judgment in a fast-paced, deadline-driven environmentAbility to maintain confidentiality, professional boundaries, and ethical standards at all timesProficiency with Microsoft Office, Excel, Word, PowerPoint, Teams, email, shared trackers, databases, and electronic documentation systemsAbility to learn and use approved case management, reporting, dashboard, or quality review toolsAbility to complete required federal, client, and company training before beginning workAbility to complete required pre-employment screening and federal background/suitability processingExperience supporting federal, state, or local government programsExperience supporting human services, vulnerable populations, youth, young adults, families, immigrant communities, emergency response, disaster recovery, or field-based operationsExperience with quality assurance plans, corrective action plans, root cause analysis, performance metrics, dashboards, audit sampling, or internal compliance reviewsExperience reviewing records for timeliness, accuracy, completeness, and documentation sufficiencyExperience working with geographically dispersed teams or field-based operationsStrong Excel skills, including sorting, filtering, pivot tables, tracking logs, and quality dashboardsMust be authorized to work in the United StatesMinimum of three years (3) of experience in quality assurance, quality control, compliance, auditing, case review, documentation review, human services operations, federal program support, field operations support, or related work preferredBilingual English/Spanish preferredCompany OverviewThe Workforce Group is part of the 1LEMOINE Team of Companies that provides a full suite of services specializing in disaster relief, strategic project planning, rapid staffing augmentation, mass sheltering operations, full scope wrap around services, emergency response, humanitarian support services, operations program implementation and management. It was founded in 2013, and is headquartered in Baton Rouge, Louisiana, USA, with a workforce of 501-1000 employees. Its website is http://theworkforcegroup.org.