[Remote] QA & Support Engineer

Note: The job is a remote job and is open to candidates in USA. Typewise is an AI Agent Platform supporting over 60 enterprise customer service teams in Europe and the US. They are looking for a QA & Support Engineer to manage manual testing, customer support, and maintain their testing frameworks, ensuring efficient communication and high-quality service delivery.ResponsibilitiesOwn the weekly manual regression cycles and patch verifications where human judgment and precise product awareness matter mostManage daily customer support communication directly via emails and callsTake the noise out of incoming requests by turning vague user feedback into highly accurate, engineering-ready reproduction steps and clean bug reportsUpdate, optimize, and maintain our existing Playwright and TypeScript testing repositoryUse this framework strategically to automate core product paths, systematically buying back your own timeUse Typewise’s own AI platform to design triage specialists and intake workflows, ensuring clear reproduction data is enforced before support tickets ever land in the queueSkillsExperience: 1+ yearsUS citizen/visa onlyDetail-Oriented Tester: Deep focus and willingness to execute manual test flows rigorously. You catch the edge cases others missFramework Maintenance Experience: Real-world experience maintaining, updating, or debugging existing Playwright and TypeScript test suites. You know how to step into an existing code environment, troubleshoot flaky paths, and update configuration parameters to make your daily work more efficientCrisp Communicator: You bridge the gap between non-technical users and core engineering. Your communication—both in writing and on live calls—is clear, direct, and structuredProblem Solver: You don't just process tickets; you look at the recurring problems in your daily queue and think about how to optimize the pipelineBackground with software testing environments, B2B SaaS platforms, or setting up conversational AI triage agentsBenefitsFully covered quarterly team meetups in great European locations.Flexible working hours and a highly supportive remote-first setup.Competitive salary, potential for stock options, and an open AI tool budget.Company OverviewAI Customer Service Platform for Enterprises It was founded in 2020, and is headquartered in Zürich, Zurich, CHE, with a workforce of 11-50 employees. Its website is https://typewise.app.