[Remote] PubSec Microsoft Account Manager

Note: The job is a remote job and is open to candidates in USA. SHI International Corp. is a $16 billion global provider of IT solutions and services, dedicated to helping organizations change the world through technology. The PubSec Microsoft Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions while acting as a primary liaison between customers and internal departments.ResponsibilitiesDrive retention and growth by identifying customers’ pain points and developing end-to-end solutionsMaintain regular communication with customers to align forecasts with sales and supply chain managementHost Quarterly Business Review and status meetings on a regular cadenceEngage Account Executives and other resources to demonstrate capabilities and address customer needsRegularly review and improve processes to accelerate technology deployment and utilizationParticipate in business unit-specific major initiative campaignsPrepare and deliver management reports according to customer requirementsCreate, track, and update activities in the CRM systemAct as a central point of contact between customers, outside sales, and internal departmentsProvide excellent customer service and support, including creating pricing quotes and managing renewalsSkillsCompleted Bachelor's Degree or relevant work experience required2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizationsAbility to travel to SHI, Partner, and Customer EventsAbility to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - IntermediateThe ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - IntermediateProficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - IntermediateProficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - IntermediateAbility to excel in a team selling environment - IntermediateProficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - IntermediateAdvanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.)2-4 years of experience in a Customer Success role preferredBenefitsMedicalVisionDental401KFlexible spendingCompany OverviewThink of SHI as your personal technology concierge. It was founded in 1989, and is headquartered in Somerset, New Jersey, USA, with a workforce of 5001-10000 employees. Its website is http://www.shi.com.Company H1B SponsorshipSHI International Corp. has a track record of offering H1B sponsorships, with 1 in 2026. Please note that this does not guarantee sponsorship for this specific role.