[Remote] PSAP Solutions Consultant, Prepared by Axon

Note: The job is a remote job and is open to candidates in USA. Axon is on a mission to Protect Life, focusing on critical safety and justice issues with their ecosystem of devices and cloud software. As a PSAP Solutions Consultant, you will act as a technical expert and storyteller, working closely with sales teams and customers to design tailored solutions for emergency communications and public safety operations.ResponsibilitiesPartner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutionsConduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teamsDeliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environmentLead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalismTranslate complex technical concepts into clear, benefit-focused explanations for non-technical audiencesServe as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflowsProvide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructureAdvise agencies on best practices for network security, system interoperability, and deployment planningStay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offeringsWork alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readinessCollect and relay customer feedback to influence product roadmap and technical documentationSupport proposal teams with technical content, diagrams, and specificationsAssist marketing and partner teams in developing technical collateral, webinars, and eventsBuild trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflowsEnsure technical confidence throughout the sales cycle to accelerate buying decisionsRepresent Prepared at tradeshows, conferences, and industry events as a technical ambassadorSkills8+ years of progressive experience in public safety, emergency communications, or PSAP operations, with senior-level leadership experience strongly preferred (Director, Assistant Director, Executive Director, or equivalent)Demonstrated experience selling, implementing, or enabling public safety software (e.g., NG911 call handling, CAD, RMS, ESInet, radio systems, mass notification, or emergency communications platforms)Proven ability to operate as a field-facing technical advisor to Sales—owning discovery, solution design, demonstrations, technical validation, and RFP/RFI responses end-to-endDeep understanding of PSAP workflows, operational constraints, funding models, procurement cycles, and compliance environments, including experience presenting to boards, executives, and elected officialsStrong technical fluency across cloud-based platforms, integrations/APIs, network infrastructure, data workflows, and system interoperability within public safety environmentsTrack record of building credibility with PSAP directors, IT leadership, emergency management leaders, and dispatch supervisors through consultative, trust-based engagementExperience partnering cross-functionally with Product and Engineering to influence roadmap priorities based on real-world PSAP needsComfortable operating in high-growth, ambiguous environments with minimal playbooks—able to create structure, demo narratives, and field enablement materials where neededExceptional executive communication and storytelling skills—able to translate technical capability into operational ROI and mission impactWillingness to travel up to 60% and represent Prepared as a technical ambassador at industry conferences and customer eventsCandidates who are well-positioned for success in this role typically bring hands-on experience working with the core technology systems that power emergency communications centersExperience with 911 call handling systems (CHE) such as VESTA, Viper, or SolacomExperience with Computer-Aided Dispatch (CAD) platforms used to manage emergency response workflowsExperience with radio console systems supporting multi-agency communicationsExperience with logging recorders used for call review, compliance, and operational analysisExperience with network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrationsSuccessful candidates often have direct experience supporting, configuring, troubleshooting, or operating these systems within PSAPs, ECCs, or other mission-critical public safety environmentsBenefitsCompetitive salary and 401k with employer matchDiscretionary paid time offPaid parental leave for allMedical, dental, and Vision plansFitness ProgramsEmotional & Mental Wellness supportLearning & Development programsAnd yes, we have snacks in our officesBase salary, a generous annual bonus, and company equityCompany OverviewAxon provides electronic control devices to law enforcement and corrections agencies. It was founded in 1993, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 1001-5000 employees. Its website is https://www.axon.com.