[Remote] PS Customer Service Representative - Remote Bilingual

Note: The job is a remote job and is open to candidates in USA. Tenet Healthcare is a leading company in the healthcare industry, and they are seeking a PS Customer Service Representative to support their Customer Service Call Center with physician billing for multiple clients. The role involves handling a large volume of calls while ensuring quality customer service and patient satisfaction.ResponsibilitiesHandle a large call volume while ensuring quality customer service and patient satisfactionFollow-up on all issues not resolved during conversation with patient/guarantorAbility to complete other related customer service duties as assignedAnswer patient calls within the guidelines of call center metric objectivesEnsure appropriate HIPAA compliance guidelinesAdhere to work schedule and follow call center phone proceduresMaintain professionalism and confidentialitySkillsHigh School degree or equivalent requiredProficiency in Microsoft Outlook, Excel and Word requiredPrevious experience with medical billing systems required; GE Centricity or EPIC experience a plusHandle a large call volume while ensuring quality customer service and patient satisfactionFollow-up on all issues not resolved during conversation with patient/guarantorAbility to complete other related customer service duties as assignedAnswer patient calls within the guidelines of call center metric objectivesEnsure appropriate HIPAA compliance guidelinesAdhere to work schedule and follow call center phone proceduresMaintain professionalism and confidentialityAt least 1 year experience in a medical customer service role preferredPrevious experience in a call center environment preferredBenefitsPosition may be eligible for a signing bonus for qualified new hires, subject to employment status.Conifer observed holidays receive time and a half.Medical, dental, vision, disability, and life insurancePaid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.401k with up to 6% employer match10 paid holidays per yearHealth savings accounts, healthcare & dependent flexible spending accountsEmployee Assistance program, Employee discount programVoluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.Company OverviewTenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas. It was founded in 1967, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is http://tenethealth.com.