[Remote] PS Customer Service Representative - Remote

Note: The job is a remote job and is open to candidates in USA. Conifer Health Solutions is a healthcare company that provides expertise in financial and clinical performance. They are seeking a Customer Service Representative to support their Call Center, handling patient billing inquiries and ensuring quality customer service and patient satisfaction. Responsibilities Handle a large call volume while ensuring quality customer service and patient satisfaction Follow-up on all issues not resolved during conversation with patient/guarantor Ability to complete other related customer service duties as assigned Answer patient calls within the guidelines of call center metric objectives Ensure appropriate HIPAA compliance guidelines Adhere to work schedule and follow call center phone procedures Maintain professionalism and confidentiality Skills High School degree or equivalent required At least 1 year experience in a medical customer service role preferred Previous experience in a call center environment preferred Proficiency in Microsoft Outlook, Excel and Word required Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus Handle a large call volume while ensuring quality customer service and patient satisfaction Follow-up on all issues not resolved during conversation with patient/guarantor Ability to complete other related customer service duties as assigned Answer patient calls within the guidelines of call center metric objectives Ensure appropriate HIPAA compliance guidelines Adhere to work schedule and follow call center phone procedures Maintain professionalism and confidentiality Must be able to work in sitting position, use computer and answer telephone Ability to travel Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments At least 1 year experience in a medical customer service role preferred Previous experience in a call center environment preferred GE Centricity or EPIC experience a plus Benefits Medical, dental, vision, disability, and life insurance Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. 401k with up to 6% employer match 10 paid holidays per year Health savings accounts, healthcare & dependent flexible spending accounts Employee Assistance program, Employee discount program Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act. Company Overview Conifer Health Solutions is a healthcare services company helping organizations strengthen their financial performance It was founded in 2008, and is headquartered in Frisco, Texas, USA, with a workforce of 10001+ employees. Its website is