[Remote] Provisioning Analyst

Note: The job is a remote job and is open to candidates in USA. National Debt Relief is seeking an IT Provisioning Analyst to join the Information Technology team. The primary role involves account creation, user audits, and maintaining user account environments for all NDR organizations and outsource partners. This position requires collaboration with various teams to assist with user and systems audits, and it serves as an escalation point for user lockouts or account disabling.ResponsibilitiesCreate and maintain end user accounts and mailboxes in Active Directory and Office 365Deprovisioning of account access and software licensesMaintain inventory of software licensesMonthly user audits of production systemsProvide IT onboarding guidance to new remote employeesAssist with returned equipment process within the ITSM solutionAssist with the creation and maintenance of knowledgebase articles, SOP’s and workflows for IT staff and employeesWork on special tasks and participate in projects as requiredAbility to communicate effectivelyAbility to analyze problems and recommend solutionsAbility to adapt to changing technologies and work methodsFamiliarity with personal computer equipment and PC operating systemsSkillsMinimum of 3 years of hands-on access control experience including managing an Active Directory environment and custom-built applicationsStrong understanding of Active Directory including creating user accounts, managing user groups and entitlements, and terminating user accountsProficient understanding of Exchange administration in an Office 365 environmentStrong proficiency with Microsoft Office SuiteAbility to work quickly and accurately in a high-volume environment with extreme attention to detailAbility to multi-task, quickly shift prioritiesPowerful sense of urgency and commitment to meeting SLAsExcellent verbal and written communication skills with the ability to successfully communicate technical issuesAbility to work independently and with direct supervisionStrong interpersonal skills/ability to interact with the user community with a high emphasis on customer service and satisfactionComputer competency and ability to work with a computerPrioritize multiple tasks and projects simultaneouslyExceptional written and verbal communication skillsPunctuality expected, ready to report to work on a consistent basisAttain and maintain high performance expectations on a monthly basisWork in a fast-paced, high-volume settingUse and navigate multiple computer systems with exceptional multi-tasking skillsRemain calm and professional during difficult discussionsTake constructive feedbackAvailable for full-time position, overtime eligible if classified non-exemptAssociate degree in Computer Science, Information Systems or related discipline preferredITIL v3/v4 Foundation certification preferredExperience in Windows OS & MAC OSMicrosoft O365Experience with mainstream ITSM solutionsExperience with PowerShell preferredExperience with Salesforce preferredExperience with Microsoft Access and Microsoft SuiteIntermediate knowledge of security, compliance, and audit processesBenefitsGenerous Medical, Dental, and Vision Benefits401(k) with Company MatchPaid Holidays, Volunteer Time Off, Sick Days, and Vacation12 weeks Paid Parental LeavePre-tax Transit BenefitsNo-Cost Life Insurance BenefitsVoluntary Benefits OptionsASPCA Pet Health Insurance DiscountWellness Incentive ProgramEmployee mentorship and leadership programsCompany OverviewNational Debt Relief, a certified Great Place to Work®, was founded with the goal of helping an expanding number of consumers deal with overwhelming debt. It was founded in 2009, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.nationaldebtrelief.com.