[Remote] Property Claims Analyst

Note: The job is a remote job and is open to candidates in USA. Encova Insurance is seeking a Property Claims Analyst. This role will support the effectiveness and quality of the property claims organization through administration of the Property Claims Quality Assurance Program and oversight of the appraisal process.ResponsibilitiesAdminister and execute the Property Claims Quality Assurance Program, including conducting regular and file reviews for all property claims associatesReview, score, and document claim file quality in accordance with established QA standards, policies, procedures, and regulatory requirementsAnalyze QA results to identify trends, root causes, and systemic issues across the property claims organizationPartner with claims managers and leadership to communicate QA findings, recommend corrective actions, and prioritize targeted training and process improvement initiativesEnsure property claims programs, workflows, and documentation practices align with internal reporting needs, regulatory requirements, and management metricsMonitor appraisal claims to ensure handling is consistent with company appraisal best practices, policy provisions, and procedural guidelinesProvide guidance to claims associates and managers regarding findingsTrack, analyze, and document appraisal outcomes, including frequency, resolution timelines, settlement variances, and overall effectivenessMaintain and report on appraisal-related data to support leadership decision-making, vendor management, and continuous improvementMonitor and evaluate performance of defense counsel, appraisal panel members, and umpires involved in the appraisal process, including adherence to guidelines, timeliness, and outcome qualityCollaborate with claims leadership, legal, and vendor management partners to support improvements in appraisal outcomes and dispute resolution strategiesReview and evaluate water mitigation estimates to ensure accuracy, proper scope and compliance with industry standards leveraging IICRC certification and best practicesCollaborate with other adjusters to accurately assess water mitigation needs and confirm that mitigation work is necessary, reasonable, and completed to standardsIdentify suspicious findings during water mitigation reviews and promptly refer cases to SIU as appropriateMaintain comprehensive documentation of all reviewed mitigation files, including detailed records of dollar amount reductions, and prepare monthly, quarterly and yearly reports for managementServe as the primary point of contact for all property claims involving the appraisal processMaintain awareness of regulatory, legal, and industry developments impacting property claims quality and dispute resolution practicesParticipate in claims training initiatives related to quality standards, appraisal handling, and best practicesAssist with development, maintenance, and refinement of QA standards, scoring methodologies, and reporting toolsPrepare reports and presentations summarizing QA findings, appraisal trends, and performance metricsStay current on water mitigation trends and regulatory changes affecting claim handlingParticipate in ongoing training and professional development, particularly in water mitigation and fraud detectionSupport SIU investigations by providing timely and accurate information related to mitigation reviewsPerform other duties as assignedSkillsBachelor's Degree from an accredited college or university, or equivalent experience in insurance, business, or a related field is preferredMinimum of 5 years of demonstrated experience in property claims handling, claims auditing, quality assurance, or claims analysis strongly preferredWorking knowledge of personal and commercial property policies, coverages, and claims handling best practicesUnderstanding of the property claims appraisal process, including policy provisions, timelines, and roles of appraisers and umpiresAnalytical skills with the ability to identify trends, assess performance, and translate data into actionable recommendationsStrong investigative skills for collaborating with adjusters, vendors and SIU personnelStrong written and verbal communication skills, including the ability to present findings clearly to claims leadershipHigh attention to detail and strong organizational skillsAbility to work independently and manage multiple priorities effectively while ensuring compliance with internal and regulatory standardsStrong collaboration and relationship-building skillsUnderstanding of claims systems, reporting tools, and data analysis applicationsMust be licensed or able to obtain licensure in applicable states, if requiredUnderstanding of water mitigation processes, IICRC standards, and the ability to interpret and validate mitigation estimatesProficiency in maintaining detailed records and generating accurate reports on mitigation review outcomes and cost savingsProfessional insurance designations such as AIC, CPCU, or equivalent preferredBenefitsHealth, Dental & Vision InsuranceCompany-provided life and income protection plansEligibility to participate in a company incentive bonus program401(k) Retirement Plan - 100% company match up to 7% on annual salaryPaid Time Off, Paid Holidays, and Floating HolidaysFlexible Work Arrangements - Hybrid and remote depending on the roleCompany OverviewEncova Insurance offers insurance products including commercial, life and personal insurance. It was founded in 1928, and is headquartered in Columbus, Ohio, USA, with a workforce of 1001-5000 employees. Its website is https://www.encova.com.