[Remote] Project Manager, Service Delivery

Note: The job is a remote job and is open to candidates in USA. Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. As a Project Manager within the Service Delivery team, you will manage the entire delivery process for business customer orders, ensuring timely and high-quality service delivery while communicating effectively with customers throughout the project lifecycle.ResponsibilitiesOwn and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of servicesCoordinate with internal and contracted third-party resources to meet customer requirements and delivery timelinesRegularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycleHandle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processesDocument dependencies and priorities clearly for efficient project executionUtilize hands-on delivery experience to drive successful outcomes for each projectDemonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with various carriersTakes on additional responsibilities and projects as needed to support the success of the team and organizationSkillsMinimum of 5 years experience in the telecommunications industryMinimum of 5 years of experience in Service Delivery and/or Project ManagementHands-on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriersAbility to document dependencies and priorities clearlyProficient in effectively managing third-party resourcesBenefitsGenerous Medical, Dental, and Vision coverage for full-time employeesFlexible time off401k to help you save for the futureFun events at cool locationsFree DoorDash lunches on FridaysEmployee referral bonuses to encourage the addition of great new people to the teamCompany OverviewCommandLink builds Next-Generation Software-Defined Hybrid Networks with integrated managed security. It was founded in 2012, and is headquartered in Bothell, Washington, USA, with a workforce of 501-1000 employees. Its website is https://www.commandlink.com/.Company H1B SponsorshipCommandLink has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.